These General Conditions will be applicable to all sales of the products offered through the website www.bontibu.com (hereinafter "Products"), and together with the offer, the price and the description of the same set at Through said web page, and, where appropriate, the particular conditions thereof contained in this document (particular conditions), will govern the legal relationship between Botibú, SL, and the CLIENT, making up the entire agreement between Bontibú and the CLIENT.
The period of validity of these General Contracting Conditions will be the time they remain published on the web, and will refer to the acquisition of Products at the time these conditions are available.
The acceptance of these General Contracting Conditions by the CLIENT will be an essential requirement in order to formalize any contractual relationship between the CLIENT and Bontibú, S.L.
We are sorry, but we can only accept orders made by people of legal age. If you are a minor, you must inform your parents or guardians about these General Purchase Conditions. It is your parents or guardians who must express their acceptance of them before using this website or making any purchase on it.
IDENTIFICATION OF THE PARTIES
On the one hand, Bontibú, SL, enabler of the web portal www.bontibu.com, a company incorporated under Spanish law, with registered office at Calle Condado de Treviño 9-18 A, 28033, Madrid, Spain, B-87968574, duly registered in the Madrid Mercantile Registry, T 36.924, F 135, S 8, H M-660411, I 1.
On the other hand, the CLIENT, of legal age, whose data are those that have been entered by him in the corresponding forms. All the data included in said forms have been entered directly by him, so the responsibility for their authenticity corresponds, directly and exclusively, to the CLIENT.
OBJECT OF THE CONTRACT
By accepting these general conditions, Bontibú, S.L. undertakes to make the Products purchased through the website available to the CUSTOMER www.bontibu.com and the CLIENT agrees to pay the price indicated at the time of purchase.
BONTIBÚ does not allow the acquisition of the Products offered through its website for subsequent resale. Thus, the accreditation obtained with the acquisition of the product is personal and non-transferable.
REGISTRATION PROCESS
For the acquisition of the Products offered by Bontibú, S.L. through its website, www.bontibu.com, No registration required. However, if the CUSTOMER wishes, they can register at any time before starting the purchase process, or, where appropriate, during the purchase process.
In relation to the registration process, the CUSTOMER is solely responsible for the quality of the data entered by himself in the forms, and accepts the obligation to provide true, accurate and complete data on his identity, as requested in the forms. registration, purchase and accreditation, as well as updating all registration data so that they remain true, accurate and complete.
The CLIENT may at any time modify and / or update their data by accessing their User profile within the portal, but we recommend that you always confirm that the data entered and / or modified are correct, especially your email address and your address. delivery of orders, to avoid future inconveniences.
In order to register, it is essential to be of legal age in accordance with Spanish legislation, being able to be a resident in any country in the world.
Once the CLIENT has entered his data and has clicked on the registration button, we will send him a confirmation email in order to authenticate the data that he has provided us during his registration. The sending and receiving of said email is usually automatic and in any case within 24 hours after sending the registration request. If the CUSTOMER has not received them in that period of time, it may be due to a specific failure in communications or an error in the email address provided to us. In both cases, the CLIENT must contact us as soon as possible through the email info@bontibu.com.
If the CUSTOMER provides any false, inaccurate or incomplete data, or if BONTIBÚ has sufficient grounds to suspect that said information is false, inaccurate or incomplete, it will have the right to deny access and present or future use of the website, or of any of the services.
PRIVACY / COOKIES POLICY
In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, the CLIENT's personal data will be part of a file used exclusively for the management and billing of the products you buy, as well as for send you information about our offers and promotions, ensuring the confidentiality of your data.
The CLIENT at any time can exercise the rights of access, rectification, cancellation, opposition of the data collected and deny the consent previously provided. To find out more about what we do with your data or how to exercise your rights, visit our Privacy Policy.
PRODUCTS
All the information on the Products offered by Bontibú S. L., by way of example, but not limited to, prices, characteristics, description, size, content, etc., are available to the CLIENT on the website and will appear on the screen in each case.
We try that the descriptions and representations of the products that the CUSTOMER can see together with each of them are as accurate and useful as possible. However, the labeling, packaging, size and colors that the CUSTOMER sees on his screen may vary from the originals of the product.
The photographs and data included in each product sheet have a merely informative function, therefore, Bontibú S. L. declines any responsibility for the appearance of errors in said information.
PRICES
The characteristics and prices of the Products are indicated on the screen in euros and include VAT and any other tax that may be applicable and will be current at all times, except for typographical errors. Such taxes will be included in the invoice in an itemized manner.
The prices that appear on the website cancel all those previously published and are in force at the time of their publication. Bontibú SL undertakes to make every effort to maintain these prices, although it reserves the right to modify them without prior notice, communicating it to the customer at the time of placing an order. Price changes will not affect orders already placed.
Discount codes
Bontibú may periodically offer discount codes to its Users. Said discounts may only be applied in accordance with the instructions specified by BONTIBÚ with respect to each code, and in any case Users may only use a single code per order.
The use of discount codes will not be compatible with certain promotional actions and collections.
PURCHASE SYSTEM
In general, for the acquisition of the products offered through the website www.bontibu.com, it is not necessary to be registered in it, but to accept the legal notice, purchase conditions and the corresponding privacy policy.
Remember that personal data must be indicated with complete accuracy to avoid confusion or incidents in the provision of the service, and the delivery of the products purchased.
The products to be purchased must be selected and added to the shopping cart by clicking on the corresponding icon.
After selecting the desired Products, to purchase them, the CLIENT must access the shopping cart, where they must complete the corresponding purchase form that will appear on the screen, along with a summary identifying the selected Products, their total price, applicable taxes and, where applicable, applicable shipping costs.
The verification of such data will be the sole and exclusive responsibility of the CLIENT. Bontibú S. L. will not be liable to the CLIENT for errors and inaccuracies in the order if the Products that appear in the order confirmation had been sent.
Next, the CLIENT must fill in the corresponding form with their data or enter their user data if they are already registered, and indicate the delivery address of the product. If the CUSTOMER provides any false, inaccurate or incomplete information, or if Bontibú S. L. had sufficient grounds to suspect that said information was false, inaccurate or incomplete, it reserves the right to cancel the CUSTOMER's purchase. In this case, Bontibú, S.L. will inform the CLIENT, and will proceed to refund the amounts paid, discounting the expenses generated by the transaction, through the same means by which the payment was made, within fourteen (14 days following such communication.
Once the purchase form is completed, the CLIENT must accept these Conditions, once accepted, select the desired payment method and confirm the order. Depending on the selected payment method, the CLIENT may be redirected to an on-line payment platform where they can complete the purchase through any of the accepted payment systems.
Confirmed the transaction, the CUSTOMER will receive a communication by email with the information of his order, as well as the corresponding invoice. Failure to receive this message may be due to some temporary problem in communications on the network or to a typing error in the e-mail address communicated. In both cases, it is advisable to contact customer service through the email address hello@bontibu.com.
It is also advisable to review the data included in said email, and in case of detecting any error, contact customer service through the email address hello@bontibu.com.
FORMS OF PAYMENT AND SECURITY
Bontibú S. L. accepts orders at any time, 24 hours a day, every day of the week.
Bontibú S.L. accept payments via PAYPAL and the platform STRIPE to guarantee maximum security in payments. When seeing the symbols of both platforms, the Client can consider that his operation is 100% protected. If our security department suspects an anomaly or fraud, Bontibú S.L. reserves the right to cancel the transaction for security reasons.
Bontibú S.L. makes two payment methods available to the Client:
PAYMENT WITH CREDIT / DEBIT CARD
If you choose to pay by card, the Customer's order will be charged through the payment gateway that Shopify has through Stripe for it. Stripe encrypts your bank details when they are transmitted over the internet. For security reasons, it is our obligation to verify all orders paid by bank card. Stripe accepts Visa, American Express and MasterCard cards registered in the secure payment system Verified by Visa. If your payment is declined, you can contact customer support at hello@bontibu.com so that we can help you finalize your order.
PAYMENT WITH PAYPAL ACCOUNT
If you choose to pay with your own PayPal account, you must take into account that Paypal allows you to pay directly without communicating financial data on the Internet. PayPal automatically encrypts confidential data with the help of the best technologies available in the market. Bontibú S.L. It is not responsible for the own charges that Paypal may make in your account due to cost commissions or verification of veracity.
In the event that the purchase has been made by a final consumer or a company, the corresponding invoice will be issued. Both will contain the breakdown corresponding to the Value Added Tax if applicable and the shipping costs. Please, you can request it via email to hello@bontibu.com
Bontibú, S. L. reserves the right to withhold any order for security reasons, as well as temporarily not allowing access to the Products purchased. The affected CUSTOMERS will be informed. Likewise, Bontibú, S. L. reserves the right to cancel an order if it is considered that the data provided by the CLIENT cannot be verified, or if it considers that the Product has been acquired by the CLIENT for resale.
Bontibú, S. L. will not be responsible for delays in the delivery of orders derived from the lack of authorization by the payment system.
DELIVERIES AND SHIPPING
¿HOW DO WE DO IT?
Most of the days Orders placed before 7:00 p.m. leave for their destinations and are delivered the next day, we don't want to make you wait any longer than necessary.
We take our shipments very seriously, Whenever possible you will receive your order very quickly, but the reception time may vary a little depending on the day you place your order if we have special offers, or if your order leaves by private courier or by post.
HOW LONG IT TAKES?
An order in our online store takes 24-48 hours since we deliver it to the courier. * Delivery Peninsula
Except for specific moments and some chance, We usually ship the same day of the order if it is made before 6:00 p.m., and at the latest the next day.
You must bear in mind that in periods of promotions, sales and occasional actions this time may be delayed.
Ceuta, Melilla & Baleares have a delivery period of 48 hours from when we deliver the package to the courier.
AND CANARY ISLANDS?
The Canary Islands has one of the most tedious customs in the world, the shipping time is usually one week, although in this case we cannot give you a guarantee of the exact day of arrival, since the mail is sometimes advanced or delayed due to factors of many types, totally beyond our control., From € 150 you have free shipping, and shipping is € 15 up to € 100 purchase. We ship on Tuesday mornings, so we always recommend placing your order on the weekend or Monday, so you don't have to wait many days!
WHAT ABOUT THE REST OF THE WORLD? WORLDWIDE SHIPPING?
- Portugal: free shipping to orders from € 150, and € 9 up to € 100.
- Europe: free shipping to orders from € 150, and € 20 up to € 100.
We ship worldwide, please contact: hello@bontibu.com. Orders delivered to countries outside the EC fiscal area will not have VAT (ES Tax) charged on them. Please note that depending on your order and country, you may be liable to pay local taxes and duties on receipt of your order, for which Bontibú S.L. cannot accept liability.
HOW MUCH?
- Peninsula
Free for orders over € 50
€ 6 For orders under € 50
- Balearics
Free for orders over € 150
€ 10 for orders under € 150
- Ceuta and melilla
Free for orders over € 150
€ 15 for orders under € 100
- Canary Islands
Free for orders over € 150
€ 15 for orders under € 150
WHEN DO YOU DO IT?
Shippings are done from Monday through Friday. Those orders placed between Friday night and Sunday will be sent between Monday-Tuesday of the following week. We do not ship on holidays and non-business days. Deliveries are made mostly from Monday to Friday.
WHAT IF…?
Orders are sent via MRW within the peninsula and to the Balearic Islands. Please, always check that the address you give us is correct. If a shipment has been delivered, but it is not in your hands, the responsibility is yours. So please check if a neighbor signed for you, or is holding the package for you. If you refuse to accept a delivery, you are responsible for the original shipping costs and the cost of returning the package to our headquarters. This amount will be deducted from the refund of your merchandise.
Bontibú S.L. It is not responsible for delays in the delivery of orders, or the impossibility of carrying them out when the cause is due to force majeure, and therefore, beyond our control. Among other causes, we understand that there is force majeure in the following cases, but without limitation: accidents; strikes; riots, threats or terrorist attacks; fire or explosion; meteorological causes or natural disasters such as storm, flood, earthquake, subsidence, epidemic; problems beyond our control in the means of transport or telecommunication systems. As far as possible, once the cause of impossibility or delay has ended, Bontibú S.L. will do everything possible to resume its business activities and to be able to fulfill its obligations and shipments.
It should be noted that Orders will be shipped within the available stock limits. If one of the items ordered is not in stock, we undertake to contact the Customer as soon as possible (from the date on which the order was placed) to inform them of the period in which we can send their product (s). . In case you are not interested in waiting, you can request a refund of the amounts you have paid for said item.
By working days are excluded Saturdays and Sundays and holidays.
The Client undertakes that he or another designated person is at the indicated address to receive the package. In case of not being the first time, the carrier will insist several times. If the order still cannot be delivered, it will be returned to origin, with the consequent return to the payment made less the shipping costs or return of the merchandise that will be borne by the Customer.
DOUBTS?
We are here to help you on the other side of help@bontibu.com
CANCELLATION OF ORDERS
The CLIENT may cancel without any charge and without providing any reason, the order of any product, as long as it has not been sent. Keep in mind that orders are usually shipped within a few hours of purchase.
To make the cancellation, you must contact the following email address hello@bontibu.com
If the order has already left our warehouses, it will not be possible to cancel it. However, if your order does not contain fresh and / or perishable products, you can return your order once you have received it, in accordance with the following return conditions.
WITHDRAWAL, RETURNS AND EXCHANGES
From Bontibú S.L. the satisfaction of our clients is the key to success. Therefore, our greatest interest is to make your purchases an unforgettable experience.
Has a deadline 14 calendar days from the date of receipt of the order to execute the right to withdrawal, return or exchange, except in the case of fresh and / or perishable products that due to their own characteristics may deteriorate or expire quickly, products made according to the CLIENT's specifications or clearly personalized and /or sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. The right of withdrawal, return or exchange will not be applicable to said products.
If a product arrives faulty or damaged, you must make a claim for the products within 24 hours of receiving the order. The exchange will be made for the same product, and the product in poor condition must always be sent to our warehouses at no cost to the customer.
If a product is defective and it is returned for our subsequent verification, but finally the product is not defective according to subsequent analyzes, the costs of returning the product to our warehouses and its subsequent return to the customer's address must be assumed by the same.
In this sense, to exercise the right of withdrawal, return or exchange of the purchased product, The following conditions must be met:
- The product must be in perfect condition and with its original packaging. Likewise, it must not have been opened, unsealed or used.
- It must be returned in the same condition in which it was received with its original packaging intact.
- The return can be made by sending by certified ordinary mail to the address that will be shown in the exchange process, or that we attach in the original shipment. The customer must bear the costs of shipping the product.
- In case you exercise your right of withdrawal, you must also send us the withdrawal document duly completed and signed.
WITHDRAWAL
The CLIENT, in relation to those orders that do not contain fresh and / or perishable products that due to their own characteristics may deteriorate or expire quickly, products made according to the CLIENT's specifications or clearly personalized and / or sealed goods that are not suitable for be returned for reasons of health protection or hygiene and that have been unsealed after delivery, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day that the CLIENT or a third party indicated by him, other than the carrier, acquired material possession of the product.
To exercise the right of withdrawal, the CLIENT must notify us of his decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, by phone or email), or by sending it to Bontibú , SL, domiciled at Calle Condado de Treviño, 9- 18A, 28033, Madrid, Spain, to the email address hello@bontibu.com or by phone 60612039.
You can use the withdrawal form model that you can download here and send completed by e-mail to hello@bontibu.com, although its use is not mandatory.
To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal:
In case of withdrawal by the CUSTOMER, we will refund all payments received for the purchase, including delivery costs (with the exception of the return shipping costs resulting from the choice by the CUSTOMER of a different delivery method to the least expensive form of ordinary delivery that we offer) without any undue delay and, in any case, at the latest within 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by the CLIENT for the initial transaction, unless the CLIENT has expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.
However, the foregoing, we may retain the refund until we have received the Products, or until the CUSTOMER has submitted proof of their return, depending on which condition is met first.
The CUSTOMER must return or deliver the goods directly to Bontibú SL, Calle Condado de Treviño 9, 18A, 28033, Madrid, Spain, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.
The CLIENT must assume the direct cost of returning the Product, understood to be the cost of returning the product to our warehouses.
The CUSTOMER will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the Products purchased.
RETURN
If the purchased product has a manufacturing or quality defect, or in case of loss of products due to part of the courier, the CLIENT may request its return and / or replacement, within 14 calendar days after the acquisition of material possession of the product. In this case, we will take care of collecting the defective or missing product and we will send you another identical product at no additional cost to the CUSTOMER. If he CUSTOMER wants the money back, must claim the defective or missing product within 24 hours after receipt of your order. If you claim later and do not wish to replace the product, the entire amount paid for the defective product will be paid in a discount code to use in your next orders.
Changes
To request a product change, as long as they are not orders that include fresh and / or perishable products that due to their own characteristics may deteriorate or expire quickly, products made according to the CLIENT's specifications or clearly personalized and / or sealed goods that are not suitable to be returned for reasons of health or hygiene protection and that have been unsealed after delivery, the CUSTOMER must contact customer service WITHIN 14 calendar days after the acquisition of material possession of the product . Shipping and collection costs in case of change will be borne by the CUSTOMER. Postage due will not be accepted in any case.
AFTER SALES SERVICE
Bontibú S.L. has a Customer Service at the email address hello@bontibu.com
INTELLECTUAL AND INDUSTRIAL PROPERTY
Bontibú S. L. guarantees the CLIENT to be the owner of the intellectual and industrial property rights over the Products sold and / or, where appropriate, to have the necessary authorization to market them through its website.
The CLIENT acknowledges and accepts that the Products, as well as their contents, packaging, materials, etc., are subject to Intellectual and Industrial Property rights, the ownership of which corresponds to Bontibú S. L. and / or third parties.
The acquisition of the Products and the navigation through the Bontibú SL website will in no case be understood as a waiver, transmission, license or total or partial assignment to the CLIENT of the intellectual and industrial property rights owned by Bontibú SL or, in its case, of the third party to which they correspond. The CLIENT may not in any case alter, exploit, reproduce, distribute or publicly communicate the Web, its contents or the products acquired through it, without the prior and express authorization specifically granted, for this purpose, by Bontibú SL or, where appropriate, by the third party to which they correspond.
MODIFICATION OF THE CONDITIONS
Bontibú S. L. reserves the right to modify this agreement, when it deems it appropriate or with the purpose of adapting said texts to legislative or technological changes or to its contractual relationship with third parties. The CLIENT will be conveniently informed of said modifications
PARTIAL NULLITY
If any part of these contracting conditions is contrary to Law and, therefore, invalid, this will not affect the other provisions in accordance with Law. The parties undertake to renegotiate those parts of the contracting conditions that are void and to incorporate them into the rest of the contracting conditions.
EXCLUSION OF GUARANTEES AND RESPONSIBILITIES
Bontibú S.L. will not be responsible for delays or failures that occur in the access, operation and operation of the web, or its Products, as well as for interruptions, suspensions or malfunction of the same for reasons beyond the control of Bontibú S L. o when they originate from breakdowns caused by natural disasters or force majeure situations, or extreme urgency, such as strikes, attacks or computer intrusions (computer viruses that affect users' devices) or any other force majeure situation or cause fortuitous.
Bontibú S.L. reserves the right to interrupt access to its website www.bontibu.com, as well as the provision of any or all of the content provided through them at any time and without prior notice, either for technical, security, control, maintenance reasons or due to any type of network failure. telecommunications or electrical supply.
Bontibú S.L. It will not be responsible in case of failures in the service, malfunction or any other cause that does not have direct control over them or that has its origin in fraudulent or negligent actions of the user or due to force majeure or attributable to third parties.
Bontibú S.L. has no responsibility for information, data, images of any type and links published on its website from third parties, not assuming any guarantee about the veracity and accuracy of the information that is made available to users or that is provided by the users themselves. .
Bontibú S.L. is not responsible in any way for the expectations created by the CLIENT regarding the efficiency and / or effectiveness of the Product purchased.
Bontibú S.L. will not be responsible for the possible damages originated in the lack of fulfillment of the instructions in relation to the use and maintenance of the quality of the products and / or in the lack of attention to the maximum recommended period for the treatment and / or consumption of the products. products supplied to the CLIENT.
Likewise, Bontibú S.L. will not assume any responsibility either for direct or indirect damages, consequential damages and / or lost profits.
The CLIENT will hold harmless Bontibú S.L. of any liability that may arise from claims by third parties about the infringement of rights that may result from their actions.
Idiom
BONTIBÚ can translate these Terms and Conditions, its Privacy Policy, or any other operating standard, policy or procedure that may be published on the Website. The Spanish version will be the one that prevails in case of conflict.
CONFLICT RESOLUTION
These General Conditions are governed by the applicable Spanish law.
The intervening parties undertake to amicably resolve any difference that may arise regarding these conditions. In the event that an amicable solution is not possible, and a legal dispute is appropriate, both parties agree, expressly waiving any other jurisdiction that may correspond to them, and as long as the Law allows it, to submit to the jurisdiction and competence of the Courts of Madrid.