Frequent questions

Remember, in addition to the required data, to provide us with the telephone number of the recipient of the package, as well GLS You can contact him and specify the time of delivery of the package if there is no one at home.

Name: the name of the person to give away.

Mail: yours Address: where the order must be delivered.

Mobile phone: that of the receiver of the package.

Comments: tell us that it is a gift and if you want us to include a card with a note from you tell us what text.

Yes, as long as sufficient advance notice is given. We do not specify an exact time, since the delivery service is throughout the day, but we can close the delivery day. For this it is necessary to notify at least 5 days before by email, and wait for our confirmation to make the purchase and ensure this point.

Yes, you must indicate the text in comments, within the purchase process. We will include a card with your note in the package.

All our packages are gift wrapped. everything is wrapped in a cardboard and chip box to ensure it travels safely. In addition, we include a card where we tell our story. You can add a card with a dedication. We do not send the invoice printed on the packages, so do not worry if it is a gift, the amount will not appear. You can request the invoice by mail.

Yes, you can pay by card without having to have a Paypal account. At the end of your purchase, you can choose between the two options.

Yes, you could pay by transfer. Send us an e-mail to hello@bontibu.com so we can help you. The minimum order for payment by transfer is € 100.

Shipping costs are free for orders over € 50 within the peninsula, if your order does not exceed € 50, shipping costs are € 6.

To the Canary Islands, shipping costs are free from € 150, if it does not exceed € 150, shipping costs are € 15.

To the Balearic Islands free on orders over € 150 and if your order does not exceed € 150, shipping costs are € 15.

To Ceuta and Melilla the shipping costs are free from € 150 and if you do not arrive the shipping costs are € 15.

We deliver to the next countries in EU: Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Portugal and United Kingdom. Also we deliver to: Bulgaria, Croatia, Czech Republic, Estonia, Finland, Gibraltar, Greece, Hungary, Ireland, Lithuania, Luxembourg, Republic of Macedonia, Malta, Republic of Moldova, Norway, Poland, Romania, Slovakia, Slovenia, Sweeden, Switzerland and Ukraine. If your country is not in this list, we are SO sorry. We will try in a future to shipping our products there!

In orders up to € 150, the shipping costs € 20. And if your order is from 150 €, great news: your shipping is free!

If you are from Portugal, the orders from 150 € have free shipping. And in orders up to € 150, the shipping costs € 9.

Once it leaves our warehouses, it takes between 24 / 48h in the peninsula. And around 1 week to other destinations.

We will send you a confirmation email, with the tracking number and with the confirmation of your order and data, if there is an error, let us know, we will probably be in time to solve it.

It may be because you have given us your email address wrong, but if you do not receive it, please contact us and we will solve it.

Write to us help@bontibu.com and we will contact the transport company to inform you about what happens with the delivery.

In that case, please contact us through help@bontibu.com  and we will make the replacement of the damaged products. You must send us photographs of the status of your order, both the box and the products, in order to make a formal claim to the transport company. Keep in mind that we have 24 hours from receipt of the order to claim it, so you should contact us as soon as possible.

In that case, we will refund the amount of your order in the same way that you paid for it.

If you decide to change one product for another, you must bear in mind that there may be a price difference. If you choose a more expensive product than the one you paid for, we will send you a payment link for the missing amount. And if you decide to choose a cheaper one, we will make you a voucher for the remaining amount for your next purchase. If you finally decide not to choose any, you must take into account if with the remaining order you reach the minimum for free shipping costs (in case you had not paid them). Keep in mind that your order normally leaves hours after placing it, so you must inform us of your decision to withdraw from the purchase of said product as soon as possible. If the order leaves our warehouse, you will have to pay the return shipping costs.

If you buy something and later we inform you that we do not have stock (we do not sell anything on the web that is not in stock, but we are human and sometimes we make a mistake with the stock of a product) we will send it to you before the end of 30 calendar days from the formalization of the order, according to the General Law for the Defense of Consumers and Users 3/2014. We will always try to be as fast as possible, but sometimes it does not depend on us, but on the stock that suppliers and brands have.

We put a lot of care and care in each order we prepare, but we are also wrong. If the order has arrived without a product, please notify us by email at hello@bontibu.com within 24 hours of receiving your order. If we have made a mistake in a product, also write us an email. We will replace it at no additional cost to you, although you must send us in perfect condition the one that we have sent you incorrectly, since we must put it on sale again. If you do not want to wait for the shipment or you prefer that we send it to you on future occasions, we can make you a voucher for the amount of the product, but you must return the product that did not arrive correctly.

If you think that a product has arrived defective (the applicator does not work, you think that the smell is not what it should have or similar) send us an email to hello@bontibu.com with all the information you can provide and photographs of it. The maximum term is 14 days from the receipt of the product by the customer. We will replace the product once the return has been made as long as the problem is a factory defect (which we will check with the manufacturer) and the shipping costs will be borne by Bontibú. If you make the return of a product that finally does not have any defect, you must bear the costs of shipping costs and those of returning your product to your home.

Unfortunately we cannot assume the return of a product that is opened, since it would no longer be suitable for sale. Perishable products, such as cosmetics, come with a closed guarantee seal that ensures that your product is in perfect condition and only for you. By breaking that seal we will not be able to sell that product to another customer and we would be assuming a loss. If you receive a product that you have not ordered, please write to us at hello@bontibu.com  and we will tell you how to proceed.

If you think the box of your order has suffered a fall or blow during transport, you notice that it is broken or you are missing a product, let us know within 24 business hours so that we can make a claim to the courier company. Check the contents of the entire box very well to see that everything is in perfect condition.

Stationery is a very fragile type of product and that is why we try to wrap and protect it very well so that it does not suffer any type of damage during transport. If your product has suffered some type of minor damage that does not affect its use or consumption, we are very sorry for the inconvenience that this may cause you. If you do not want the product, you can make a return assuming the cost of the return shipping.

In the case of a perishable product, such as cosmetics, we cannot return a product with the seal open. If the product you want to return is not perishable (a bag, stationery ...) you must notify us of your desire to cancel within a maximum period of 14 business days from the receipt of your order. Keep in mind that the product must arrive in perfect condition, so it is your responsibility to prepare and wrap it so that it does not suffer any damage in the shipment. If so, we will not be able to proceed with the return. The costs of the return are borne by the customer. The refund will be made by the same means of payment with which you made the purchase.

In that case, we cannot proceed with the return, since the expiration will probably arrive before the return itself.

Please, review and verify the purchase confirmation email with all the data after completing the purchase. If your order has left the warehouse and you want to change the delivery address, you will have to pay the shipping cost.

If you are not satisfied with any product in your order after receiving it, you have a period of 14 calendar days from the date of receipt to execute the right of withdrawal, return or exchange, except in the case of fresh and / or perishable products. that due to their own characteristics may deteriorate or expire quickly, products made according to customer specifications or clearly personalized and / or Sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. The right of withdrawal, return or exchange will not be applicable to said products.

In this sense, to exercise the right of withdrawal, return or exchange of the purchased product, the following conditions must be met:

• The product must be in perfect condition and with its original packaging. Likewise, it must not have been opened, unsealed or used.
• It must be returned in the same condition in which it was received with its original packaging intact.

The return can be made by sending by certified ordinary mail to the address that will be shown in the exchange process, or that we attach in the original shipment.

Get in touch with us at hello@bontibu.com  and we will help you. The shipping costs of the product to be returned are at your expense. 

If your payment fails, it may be because some of the data that you have indicated does not match those of your bank, since our security system blocks the payment in case someone takes over your card and tries to make an improper purchase. In any case, write to us at info@bontibu.com and we help you.

The commercial raffles and prizes distributed through our social networks are exempt from commercial value and therefore from guarantee; If a defect is detected in your reception, notify it as soon as possible to hello@bontibú.com. Changes and returns are not accepted.