In Bontibú S.L. We want our customers to be happy, therefore, our greatest interest is to make your purchases an unforgettable experience.
It has a term of 14 calendar days from the date of receipt of the order to execute the right to withdrawal, return or exchange, products made according to the CLIENT's specifications or clearly personalized and / or Sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. The right of withdrawal, return or exchange will not be applicable to said products.
If a product arrives faulty or damaged, you must make a claim for the products within 24 hours of receiving the order. The exchange will be made for the same product, and the product in poor condition must always be sent to our warehouses at no cost to the customer.
If a product is defective and it is returned for our subsequent verification, but finally the product is not defective according to subsequent analyzes, the costs of returning the product to our warehouses and its subsequent return to the customer's address must be assumed by the same.
In this sense, to exercise the right of withdrawal, return or exchange of the purchased product, the following conditions must be met:
- The product must be in perfect condition and with its original packaging. Also, it must not have been opened, unsealed or used.
- It must be returned in the same condition in which it was received with its original packaging intact.
- The return can be made by sending by certified ordinary mail to the address that will be shown in the exchange process, or that we attach in the original shipment. The customer must bear the costs of shipping the product.
- In case you exercise your right of withdrawal, you must also send us the withdrawal document duly completed and signed.
- In the event of a return, if the total amount of the products purchased and not returned does not exceed € 50, the recipient must take charge of the shipping costs.
The CUSTOMER, in relation to those orders contain products made according to the CUSTOMER's specifications or clearly personalized and / or sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day that the CLIENT or a third party indicated by him, other than the carrier, acquired material possession of the product.
To exercise the right of withdrawal, the CLIENT must notify us of his decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, by phone or email), or by sending it to Bontibú , SL, domiciled at Calle Condado de Treviño, 9, 28033, Madrid, Spain, to the email address firstname.lastname@example.org
You can use the withdrawal form model that you can download here, although its use is not mandatory.
To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal:
In case of withdrawal by the CUSTOMER, we will refund all payments received for the purchase, including delivery costs (with the exception of the return shipping costs resulting from the choice by the CUSTOMER of a different delivery method to the least expensive form of ordinary delivery that we offer) without any undue delay and, in any case, at the latest within 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by the CLIENT for the initial transaction, unless the CLIENT has expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.
However, the foregoing, we may retain the refund until we have received the Products, or until the CUSTOMER has submitted proof of their return, depending on which condition is met first.
The CUSTOMER must return or deliver the goods directly to Bontibú SL, Calle Condado de Treviño 9, 18A, 28033, Madrid, Spain, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.
The CLIENT must assume the direct cost of returning the Product, understood to be the cost of returning the product to our warehouses.
The CUSTOMER will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the Products purchased.
If the purchased product has a manufacturing or quality defect, or in case of loss of products due to part of the courier, the CLIENT may request its return and / or replacement, within 14 calendar days after the acquisition of material possession of the product. In this case, we will take care of collecting the defective or missing product and we will send you another identical product at no additional cost to the CUSTOMER. If he CUSTOMER wants the money back, must claim the defective or missing product within 24 hours after receipt of your order. If you claim later and do not wish to replace the product, the entire amount paid for the defective product will be paid in a discount code to use in your next orders.
To request a product change, as long as they are not orders that include fresh and / or perishable products that due to their own characteristics may deteriorate or expire quickly, products made according to the CLIENT's specifications or clearly personalized and / or sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery. The CUSTOMER must contact customer service WITHIN 14 calendar days after acquiring material possession of the product. Shipping and collection costs in case of change will be borne by the CUSTOMER. Postage due will not be accepted in any case.